USPS SHIPPING POLICY
Due to Covid-19 USPS is experiencing shipping delays
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Domestic Shipping
All orders are shipped USPS Priority or First Class
Tracking Number Included
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We are NOT responsible for any delays and lost packages on behalf of shipping carrier
International Shipping
USPS Priority International Shipping takes 4-8 weeks for delivery
Tracking Number Included
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Customs Duties & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
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RETURNS & EXCHANGES
Exchanges
Gladly accept exchanges
Contact shop within 3-5 business days of delivered item for exchanges/store credit
Items must be shipped back within 7 business days of your received package for exchanges
Returns or Cancellations
Please contact shop if you have any problems with your order.
Returns for non custom orders are accepted within 7 business days of delivered purchase.
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The following items can't be returned or exchanged
Due to the nature of these items, unless they arrive damaged/defective, we can't accept returns for:
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Intimate items (for health/hygiene reasons)
Conditions of Returns & Exchanges
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss invalue.
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All Order Cancellations, must be made within 24 hours of purchase.
CUSTOM ORDERS
Custom Orders
4 - 8 week turnaround time plus shipping (During business weekdays only) Longer for International Orders due to shipping time
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Delays can occur during Custom Order process due to collaboration and/or shipping delays.
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Custom Orders with NO seamstress alterations are eligible for exchanges/store credit only.
If your custom order arrives damaged please contact us within 3 business days of receiving your order and have photograph of the damage(s) available. We will work with you immediately to resolve damaged goods
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POLICY INFORMATION
The Tying Alchemist CAN refuse services or cancel your order at anytime for any reason. Submitted orders that are refused or canceled will entail in a full refund of your submitted amount, along with a notification stating your order was refused/canceled.
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COURTESY
Please have the courtesy to contact us before filing ANY means of a claim. We will try and work with you to resolve your issue. Filing claims only delay the process on both the buyer and sellers end.